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Privacy Policy

Last updated: 2026-10-30

This policy applies to all services offered by Theotaxis Software Solution — including custom software development, professional services, licensed or hosted software, subscriptions, integrations, and support — unless a signed Statement of Work (SOW), order form, or quote letter agreed in writing states otherwise.

On this page

  • 1. Who we are
  • 2. Information we collect
  • 3. How we use information
  • 4. Hosted software and multi-tenant products
  • 5. Sharing and subprocessors
  • 6. Retention and security
  • 7. Your rights and grievance
  • 8. Changes

1. Who we are

Theotaxis Software Solution ("Theotaxis", "we", "us") provides software development, hosting, subscriptions, and related professional services to business clients in India and elsewhere. Correspondence address: No. 472/7, Balaji Arcade, AVS Compound, 20th L Cross Road, AVS Layout, Ejipura, Koramangala, Bengaluru – 560095. Privacy contact: [email protected].

2. Information we collect

The data we process depends on how you interact with us:

  • Website visitors: name, email, phone, and message content when you submit our contact or quote form.
  • Custom and implementation projects: business contact details, requirements, files you choose to share, and communications needed to deliver the SOW.
  • Hosted software and SaaS users: account identifiers (such as mobile number for OTP sign-in), role, profile and operational data you enter in the product, security and audit logs, and technical metadata where a desktop sync agent or integration is used.
  • Billing: invoicing and payment-related records where applicable (processed via our or your chosen payment providers).

3. How we use information

  • Deliver, operate, and improve our services and your engagements.
  • Authenticate users, enforce access controls, and protect against fraud or abuse.
  • Provide support, training, and account administration.
  • Send service-related messages (including OTP and operational notifications via channels such as WhatsApp where enabled).
  • Comply with law, respond to lawful requests, and resolve disputes.

We do not sell personal data. We do not use client business data for unrelated marketing without consent.

4. Hosted software and multi-tenant products

For hosted software (including B2B portals and subscription modules), each client organization's data is logically isolated to that account. Users should sign in only through the access URL designated for their organization. We may process data on your instructions as a service provider to your business.

5. Sharing and subprocessors

We share data only as needed to run the service: infrastructure and database hosting, messaging delivery (e.g. WhatsApp OTP), payment processing when billing is enabled, and professional advisers under confidentiality. A current subprocessor list is available on request at [email protected].

6. Retention and security

We retain data for as long as your engagement or account is active and as required for legal, tax, or dispute purposes. We apply reasonable technical and organizational measures appropriate to the nature of the services; no method of transmission or storage is completely secure.

7. Your rights and grievance

Depending on applicable law (including India's Digital Personal Data Protection Act, 2023 where it applies), you may request access, correction, or deletion of personal data, or withdraw consent where processing is consent-based. Contact [email protected]. We will respond within reasonable timelines. For grievances, write to the same address with subject line "Privacy Grievance".

8. Changes

We may update this policy by posting a revised version on theotaxis.com with an updated "Last updated" date. Material changes may be communicated where appropriate.

See also Terms & Conditions, Privacy Policy, and Refund & Cancellation.

THEOTAXISSoftware Solution

Custom software, CRM, automation and hosted products for Indian businesses. We build tools that run your operations — not just websites.

No. 472/7, Balaji Arcade, AVS Compound, 20th L Cross Road, AVS Layout, Ejipura, Koramangala, Bengaluru – 560095

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